{"id":10566,"date":"2025-04-06T13:06:23","date_gmt":"2025-04-06T11:06:23","guid":{"rendered":"https:\/\/www.motohouse.be\/?page_id=10566"},"modified":"2026-01-30T00:44:00","modified_gmt":"2026-01-29T23:44:00","slug":"a-propos-de-mes-commandes","status":"publish","type":"page","link":"https:\/\/motohouse.be\/fr\/faq\/a-propos-de-mes-commandes\/","title":{"rendered":"\u00c0 propos de mes commandes"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"10566\" class=\"elementor elementor-10566\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2cd7e14 e-flex e-con-boxed e-con e-parent\" data-id=\"2cd7e14\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-cd8ed9c e-con-full e-flex e-con e-child\" data-id=\"cd8ed9c\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aa8bcb4 elementor-widget elementor-widget-button\" data-id=\"aa8bcb4\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/fr\/faq\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">RETOUR \u00c0 LA FAQ<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t<style id=\"core-aa8bcb4-core-block-supports-inline-css\"><\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2daa70a elementor-widget elementor-widget-n-accordion\" data-id=\"2daa70a\" data-element_type=\"widget\" data-settings=\"{&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:150,&quot;sizes&quot;:[]},&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;one&quot;}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"suivre-commande\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"suivre-commande\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Comment suivre ma commande ? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"suivre-commande\" class=\"elementor-element elementor-element-0221e05 e-con-full e-flex e-con e-child\" data-id=\"0221e05\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8064e99 elementor-widget elementor-widget-text-editor\" data-id=\"8064e99\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Vous pouvez suivre votre commande \u00e0 tout moment depuis la section <span style=\"text-decoration: underline;\"><a href=\"https:\/\/motohouse.be\/fr\/mon-compte\/orders\/\"><strong data-start=\"203\" data-end=\"216\">Commandes<\/strong><\/a><\/span> de votre compte.<br data-start=\"233\" data-end=\"236\" \/>D\u00e8s que votre commande est exp\u00e9di\u00e9e, un lien de suivi s\u2019affiche dans les d\u00e9tails de la commande.<\/p><p>Pour les commandes pass\u00e9es en tant qu&rsquo;invit\u00e9 (sans avoir cr\u00e9\u00e9 de compte), acc\u00e9dez aux d\u00e9tails de votre commande <strong><span style=\"text-decoration: underline;\"><a href=\"https:\/\/motohouse.be\/fr\/guest-view-order\">ici<\/a><\/span><\/strong>.<\/p>\t\t\t\t<style id=\"core-8064e99-core-block-supports-inline-css\"><\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"modifier-commande\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"modifier-commande\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> J\u2019ai fait une erreur dans ma commande. Puis-je la modifier ? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"modifier-commande\" class=\"elementor-element elementor-element-52a3490 e-con-full e-flex e-con e-child\" data-id=\"52a3490\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5f33b87 elementor-widget elementor-widget-text-editor\" data-id=\"5f33b87\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"\" data-start=\"154\" data-end=\"409\">Une fois votre commande pass\u00e9e, il n\u2019est malheureusement plus possible de modifier les articles ou les informations de livraison. Si vous souhaitez retirer ou remplacer un produit, le plus simple est d\u2019annuler votre commande et d\u2019en passer une nouvelle.<\/p><p class=\"\" data-start=\"411\" data-end=\"720\">Vous pouvez l\u2019annuler tant qu\u2019elle n\u2019a pas encore \u00e9t\u00e9 exp\u00e9di\u00e9e.<br data-start=\"474\" data-end=\"477\" \/>Connectez-vous \u00e0 votre compte, ouvrez la section <span style=\"text-decoration: underline;\"><a href=\"https:\/\/motohouse.be\/fr\/mon-compte\/orders\/\"><strong data-start=\"526\" data-end=\"539\">Commandes<\/strong><\/a><\/span>, s\u00e9lectionnez la commande concern\u00e9e, puis cliquez sur <strong data-start=\"594\" data-end=\"619\">Annuler ma commande<\/strong>. N\u2019h\u00e9sitez pas \u00e0 ajouter un petit message pour nous aider \u00e0 traiter votre demande plus rapidement.<\/p><p data-start=\"411\" data-end=\"720\">Pour les commandes pass\u00e9es en tant qu&rsquo;invit\u00e9 (sans avoir cr\u00e9\u00e9 de compte), acc\u00e9dez aux d\u00e9tails de votre commande <strong><span style=\"text-decoration: underline;\"><a href=\"https:\/\/motohouse.be\/fr\/guest-view-order\">ici<\/a><\/span><\/strong>.<\/p>\t\t\t\t<style id=\"core-5f33b87-core-block-supports-inline-css\"><\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"annuler-commande\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"annuler-commande\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Puis-je annuler ma commande ? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"annuler-commande\" class=\"elementor-element elementor-element-4e81521 e-con-full e-flex e-con e-child\" data-id=\"4e81521\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5916dac elementor-widget elementor-widget-text-editor\" data-id=\"5916dac\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"\" data-start=\"123\" data-end=\"443\">Oui, tant que votre commande n\u2019a pas encore \u00e9t\u00e9 exp\u00e9di\u00e9e, vous pouvez demander son annulation.<br data-start=\"217\" data-end=\"220\" \/>Pour cela, connectez-vous \u00e0 votre compte, ouvrez la section <span style=\"text-decoration: underline;\"><a href=\"https:\/\/motohouse.be\/fr\/mon-compte\/orders\/\"><strong data-start=\"280\" data-end=\"293\">Commandes<\/strong><\/a><\/span>, s\u00e9lectionnez la commande concern\u00e9e, puis cliquez sur <strong data-start=\"348\" data-end=\"373\">Annuler ma commande<\/strong>.<br data-start=\"374\" data-end=\"377\" \/>Indiquez-nous la raison de votre demande, et on s\u2019occupe du reste.<\/p><p data-start=\"123\" data-end=\"443\">Pour les commandes pass\u00e9es en tant qu&rsquo;invit\u00e9 (sans avoir cr\u00e9\u00e9 de compte), acc\u00e9dez aux d\u00e9tails de votre commande <strong><span style=\"text-decoration: underline;\"><a href=\"https:\/\/motohouse.be\/fr\/guest-view-order\">ici<\/a><\/span><\/strong>.<\/p><p class=\"\" data-start=\"445\" data-end=\"619\">Une fois la commande exp\u00e9di\u00e9e, l\u2019annulation n\u2019est malheureusement plus possible.<br data-start=\"525\" data-end=\"528\" \/>Nous traiterons votre demande d\u00e8s que possible et vous confirmerons l\u2019annulation par email.<\/p>\t\t\t\t<style id=\"core-5916dac-core-block-supports-inline-css\"><\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"email-confirmation-manquant\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"email-confirmation-manquant\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Je n\u2019ai pas re\u00e7u l\u2019email de confirmation. Que faire ? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"email-confirmation-manquant\" class=\"elementor-element elementor-element-2f95ec9 e-flex e-con-boxed e-con e-child\" data-id=\"2f95ec9\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5a1e20a elementor-widget elementor-widget-text-editor\" data-id=\"5a1e20a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"\" data-start=\"158\" data-end=\"361\">Attendez quelques minutes, il se peut que l\u2019email mette un peu de temps \u00e0 arriver.<br data-start=\"240\" data-end=\"243\" \/>Si vous ne recevez toujours rien apr\u00e8s 5 minutes, pensez \u00e0 v\u00e9rifier vos dossiers <strong data-start=\"324\" data-end=\"332\">spam<\/strong> ou <strong data-start=\"336\" data-end=\"360\">courrier ind\u00e9sirable<\/strong>.<\/p>\n<p class=\"\" data-start=\"363\" data-end=\"592\">Vous pouvez aussi vous connecter \u00e0 <span style=\"text-decoration: underline;\"><strong><a href=\"https:\/\/motohouse.be\/fr\/mon-compte\/orders\/\">votre compte<\/a><\/strong><\/span> pour v\u00e9rifier si la commande a bien \u00e9t\u00e9 enregistr\u00e9e.<br data-start=\"463\" data-end=\"466\" \/>Si tout semble correct mais que vous n\u2019avez pas re\u00e7u de confirmation, n\u2019h\u00e9sitez pas \u00e0 nous contacter par email ou via le chat.<\/p>\t\t\t\t<style id=\"core-5a1e20a-core-block-supports-inline-css\"><\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div role=\"region\" aria-labelledby=\"email-confirmation-manquant\" class=\"elementor-element elementor-element-2ecd6d7 e-con-full e-flex e-con e-child\" data-id=\"2ecd6d7\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f3ae830 elementor-widget elementor-widget-html\" data-id=\"f3ae830\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\n.tawk-button {\n    padding: 10px 20px;\n    border: 2px solid #201C1D;\n    border-radius: 30px;\n    background-color: #FFF;\n    color: #201C1D;\n    text-transform: uppercase;\n    font-family: system-ui, sans-serif;\n    font-size: 15px;\n    font-weight: 700;\n    text-decoration: none;\n    display: inline-block;\n    transition: background-color 0.3s, color 0.3s;\n}\n\n.tawk-button:hover {\n    background-color: #201C1D;\n    color: #FFF;\n}\n<\/style>\n\n<a href=\"javascript:void(Tawk_API.toggle())\" class=\"tawk-button\">OUVRIR LE CHAT<\/a>\n<style id=\"core-f3ae830-core-block-supports-inline-css\"><\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3eac9a1 elementor-widget elementor-widget-button\" data-id=\"3eac9a1\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"mailto:support@motohouse.be?subject=Je%20n%27ai%20pas%20re%C3%A7u%20le%20mail%20de%20confirmation%20de%20ma%20commande\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">ENVOYER UN EMAIL<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t<style id=\"core-3eac9a1-core-block-supports-inline-css\"><\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"article-manquant\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"article-manquant\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Un article manque dans ma commande. Que faire ? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"article-manquant\" class=\"elementor-element elementor-element-7f7ad81 e-flex e-con-boxed e-con e-child\" data-id=\"7f7ad81\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-071a306 elementor-widget elementor-widget-text-editor\" data-id=\"071a306\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"\" data-start=\"141\" data-end=\"369\">Si un article manque dans votre colis, merci de nous le signaler dans un d\u00e9lai de <strong data-start=\"223\" data-end=\"246\">7 jours calendaires<\/strong> apr\u00e8s la r\u00e9ception de votre commande. Pass\u00e9 ce d\u00e9lai, la commande sera consid\u00e9r\u00e9e comme compl\u00e8te, sauf preuve contraire.<\/p>\n<p class=\"\" data-start=\"371\" data-end=\"491\">Pour nous aider \u00e0 traiter votre demande rapidement, pensez \u00e0 nous envoyer des photos claires du colis et de son contenu.<\/p>\t\t\t\t<style id=\"core-071a306-core-block-supports-inline-css\"><\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div role=\"region\" aria-labelledby=\"article-manquant\" class=\"elementor-element elementor-element-41309d8 e-con-full e-flex e-con e-child\" data-id=\"41309d8\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cbf8cf3 elementor-widget elementor-widget-button\" data-id=\"cbf8cf3\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"mailto:support@motohouse.be?subject=Article%20manquant%20dans%20ma%20commande\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">ENVOYER UN EMAIL<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t<style id=\"core-cbf8cf3-core-block-supports-inline-css\"><\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"mauvais-article\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"mauvais-article\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> J\u2019ai re\u00e7u le mauvais article. Que dois-je faire ? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"mauvais-article\" class=\"elementor-element elementor-element-1c6f96a e-flex e-con-boxed e-con e-child\" data-id=\"1c6f96a\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9377107 elementor-widget elementor-widget-text-editor\" data-id=\"9377107\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"\" data-start=\"2380\" data-end=\"2657\">Si nous vous avons envoy\u00e9 le mauvais article, merci de nous contacter par email dans un d\u00e9lai de <strong data-start=\"237\" data-end=\"249\">30 jours<\/strong>.<br data-start=\"250\" data-end=\"253\" \/>Nous prendrons en charge les frais de retour et vous enverrons le bon produit d\u00e8s que possible.<\/p>\t\t\t\t<style id=\"core-9377107-core-block-supports-inline-css\"><\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div role=\"region\" aria-labelledby=\"mauvais-article\" class=\"elementor-element elementor-element-51bc1c7 e-con-full e-flex e-con e-child\" data-id=\"51bc1c7\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a11ea7a elementor-widget elementor-widget-button\" data-id=\"a11ea7a\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"mailto:support@motohouse.be?subject=J%27ai%20re%C3%A7u%20le%20mauvais%20article\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">ENVOYER UN EMAIL<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t<style id=\"core-a11ea7a-core-block-supports-inline-css\"><\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"telecharger-facture\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"7\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"telecharger-facture\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> O\u00f9 puis-je t\u00e9l\u00e9charger ma facture ? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"telecharger-facture\" class=\"elementor-element elementor-element-d558cb8 e-flex e-con-boxed e-con e-child\" data-id=\"d558cb8\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-80fcf91 elementor-widget elementor-widget-text-editor\" data-id=\"80fcf91\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"\" data-start=\"160\" data-end=\"318\">D\u00e8s que votre commande est exp\u00e9di\u00e9e, votre facture est g\u00e9n\u00e9r\u00e9e automatiquement. Vous la recevrez par email, et elle sera aussi disponible dans votre compte.<\/p><p class=\"\" data-start=\"320\" data-end=\"468\">Pour la t\u00e9l\u00e9charger, connectez-vous \u00e0 votre compte, allez dans la section <a href=\"https:\/\/motohouse.be\/fr\/mon-compte\/orders\/\"><strong data-start=\"394\" data-end=\"407\"><span style=\"text-decoration: underline;\">Commandes<\/span><\/strong><\/a>, ouvrez la commande concern\u00e9e, puis cliquez sur <strong data-start=\"456\" data-end=\"467\">T\u00e9l\u00e9charger la facture<\/strong>.<\/p><p data-start=\"320\" data-end=\"468\">Pour les commandes pass\u00e9es en tant qu&rsquo;invit\u00e9 (sans avoir cr\u00e9\u00e9 de compte), acc\u00e9dez aux d\u00e9tails de votre commande <strong><span style=\"text-decoration: underline;\"><a href=\"https:\/\/motohouse.be\/fr\/guest-view-order\">ici<\/a><\/span><\/strong>.<\/p>\t\t\t\t<style id=\"core-80fcf91-core-block-supports-inline-css\"><\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t<style id=\"core-2daa70a-core-block-supports-inline-css\"><\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-13e009f elementor-widget elementor-widget-html\" data-id=\"13e009f\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<script>\n\/* Control the Elementor Tabs from the URL\n* Code from https:\/\/element.how\/elementor-open-specific-tab-toggle-accordion\/\n* Copyright 2023 Element.how\n* Updated 2023\/12\/05\n*\/\nwindow.addEventListener('load', () => {\nsetTimeout(function () {\n\nlet scrollOffset = 100; \/* scroll offset from the top of title *\/\n\nconst tabsAccordionToggleTitles = document.querySelectorAll('.e-n-accordion-item-title, .e-n-tab-title, .elementor-tab-title');\n\nconst clickTitleWithAnchor = (anchor) => {\ntabsAccordionToggleTitles.forEach(title => {\nif (title.querySelector(`#${anchor}`) != null || title.id === anchor || (title.closest('details') && title.closest('details').id === anchor)) {\nif (title.getAttribute('aria-expanded') !== 'true' && !title.classList.contains('elementor-active')) title.click();\nlet timing = 0;\nlet scrollTarget = title;\nif (getComputedStyle(title.closest('.elementor-element')).getPropertyValue('--n-tabs-direction') == 'row') scrollTarget = title.closest('.elementor-element');\nif (title.closest('.e-n-accordion, .elementor-accordion-item, .elementor-toggle-item')) {\ntiming = 400;\n}\nsetTimeout(function () {\njQuery('html, body').animate({\nscrollTop: jQuery(scrollTarget).offset().top - scrollOffset,\n}, 'slow');\n}, timing);\n}\n});\n};\n\ndocument.addEventListener('click', (event) => {\nif (event.target.closest('a') && event.target.closest('a').href.includes('#')) {\nconst anchor = extractAnchor(event.target.closest('a').href);\nif (anchor && isAnchorInTitles(anchor, tabsAccordionToggleTitles)) {\nevent.preventDefault();\nclickTitleWithAnchor(anchor);\n}\n}\n});\n\nconst currentAnchor = extractAnchor(window.location.href);\nif (currentAnchor) {\nclickTitleWithAnchor(currentAnchor);\n}\n\nfunction extractAnchor(url) {\nconst match = url.match(\/#([^?]+)\/);\nreturn match ? match[1] : null;\n};\n\nfunction isAnchorInTitles(anchor, titles) {\nreturn Array.from(titles).some(title => {\nreturn title.querySelector(`#${anchor}`) !== null || title.id === anchor || (title.closest('details') && title.closest('details').id === anchor);\n});\n};\n\n}, 300);\n});\n<\/script>\n<style id=\"core-13e009f-core-block-supports-inline-css\"><\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>RETOUR \u00c0 LA FAQ Comment suivre ma commande ? Vous pouvez suivre votre commande \u00e0 tout moment depuis la section Commandes de votre compte.D\u00e8s que votre commande est exp\u00e9di\u00e9e, un lien de suivi s\u2019affiche dans les d\u00e9tails de la commande. Pour les commandes pass\u00e9es en tant qu&rsquo;invit\u00e9 (sans avoir cr\u00e9\u00e9 de compte), acc\u00e9dez aux d\u00e9tails [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":10276,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_trash_the_other_posts":false,"editor_notices":[],"footnotes":""},"class_list":["post-10566","page","type-page","status-publish","hentry"],"blocksy_meta":[],"_links":{"self":[{"href":"https:\/\/motohouse.be\/fr\/wp-json\/wp\/v2\/pages\/10566","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/motohouse.be\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/motohouse.be\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/motohouse.be\/fr\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/motohouse.be\/fr\/wp-json\/wp\/v2\/comments?post=10566"}],"version-history":[{"count":41,"href":"https:\/\/motohouse.be\/fr\/wp-json\/wp\/v2\/pages\/10566\/revisions"}],"predecessor-version":[{"id":44070,"href":"https:\/\/motohouse.be\/fr\/wp-json\/wp\/v2\/pages\/10566\/revisions\/44070"}],"up":[{"embeddable":true,"href":"https:\/\/motohouse.be\/fr\/wp-json\/wp\/v2\/pages\/10276"}],"wp:attachment":[{"href":"https:\/\/motohouse.be\/fr\/wp-json\/wp\/v2\/media?parent=10566"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}