{"id":10078,"date":"2025-04-03T03:35:06","date_gmt":"2025-04-03T01:35:06","guid":{"rendered":"https:\/\/www.motohouse.be\/?page_id=10078"},"modified":"2026-02-10T14:51:39","modified_gmt":"2026-02-10T13:51:39","slug":"retours-remboursements","status":"publish","type":"page","link":"https:\/\/motohouse.be\/fr\/faq\/retours-remboursements\/","title":{"rendered":"\u00c0 propos des retours et remboursements"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"10078\" class=\"elementor elementor-10078\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2839418 e-flex e-con-boxed e-con e-parent\" data-id=\"2839418\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-5f16909 e-con-full e-flex e-con e-child\" data-id=\"5f16909\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-51e2d85 elementor-widget elementor-widget-button\" data-id=\"51e2d85\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/fr\/faq\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">RETOUR \u00c0 LA FAQ<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t<style id=\"core-51e2d85-core-block-supports-inline-css\"><\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e469c93 elementor-widget elementor-widget-n-accordion\" data-id=\"e469c93\" data-element_type=\"widget\" data-settings=\"{&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:150,&quot;sizes&quot;:[]},&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;one&quot;}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"retour-article\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"retour-article\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Comment retourner un article ? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"retour-article\" class=\"elementor-element elementor-element-8235fc6 e-con-full e-flex e-con e-child\" data-id=\"8235fc6\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-436df61 elementor-widget elementor-widget-text-editor\" data-id=\"436df61\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Vous disposez de <strong>30 jours calendaires<\/strong> pour retourner un article, \u00e0 condition qu\u2019il respecte nos<br \/><a style=\"text-decoration: underline;\" href=\"https:\/\/www.motohouse.be\/fr\/faq\/retours-remboursements\/#conditions-retour\"><strong>conditions de retour<\/strong><\/a>.<\/p><p>Pour commencer une demande de retour, connectez-vous \u00e0 votre compte et acc\u00e9dez \u00e0 la section <strong>Retours<\/strong>. Vous y trouverez un lien vers notre plateforme de retour. Voici comment \u00e7a fonctionne :<\/p><ol><li>Acc\u00e9dez \u00e0 la plateforme et entrez votre <strong>code postal<\/strong> ainsi que le <strong>num\u00e9ro de suivi original<\/strong>. Vous trouverez ce num\u00e9ro dans la section <a style=\"text-decoration: underline;\" href=\"https:\/\/motohouse.be\/fr\/mon-compte\/orders\/\"><strong>Commandes<\/strong><\/a> de votre compte ou dans l&#8217;email de confirmation de commande.<\/li><li>S\u00e9lectionnez la <strong>raison de votre retour<\/strong>.<\/li><li>Payez l\u2019\u00e9tiquette de retour et t\u00e9l\u00e9chargez-la. Certains transporteurs proposent un <strong>QR code<\/strong> que vous pouvez pr\u00e9senter au point de d\u00e9p\u00f4t.<\/li><li>Emballez soigneusement les articles pour qu\u2019ils arrivent en bon \u00e9tat.<\/li><li>Glissez le bon de livraison d\u2019origine dans le colis et <strong>entourez les articles que vous retournez<\/strong>.<\/li><li>Collez l\u2019\u00e9tiquette de retour sur le colis et d\u00e9posez-le au point de d\u00e9p\u00f4t indiqu\u00e9.<\/li><\/ol><p>D\u00e8s que nous aurons re\u00e7u votre retour et confirm\u00e9 qu\u2019il respecte les conditions, nous proc\u00e9derons au remboursement dans un d\u00e9lai de <strong>cinq jours ouvrables<\/strong>.<\/p>\t\t\t\t<style id=\"core-436df61-core-block-supports-inline-css\"><\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div role=\"region\" aria-labelledby=\"retour-article\" class=\"elementor-element elementor-element-a271a53 e-con-full e-flex e-con e-child\" data-id=\"a271a53\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-00b4fd5 elementor-widget elementor-widget-button\" data-id=\"00b4fd5\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/motohouse.be\/fr\/retourner-un-produit\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">RETOURNER UN ARTICLE<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t<style id=\"core-00b4fd5-core-block-supports-inline-css\"><\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"conditions-retour\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"conditions-retour\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Quelles sont les conditions de retour ? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"conditions-retour\" class=\"elementor-element elementor-element-7d9f15e e-con-full e-flex e-con e-child\" data-id=\"7d9f15e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7bf94da elementor-widget elementor-widget-text-editor\" data-id=\"7bf94da\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Les articles retourn\u00e9s doivent \u00eatre <strong>neufs<\/strong>, <strong>non utilis\u00e9s<\/strong> et <strong>avec toutes les \u00e9tiquettes encore attach\u00e9es<\/strong>.<br \/>Si le produit \u00e9tait livr\u00e9 dans un <strong>emballage sp\u00e9cifique<\/strong> (comme une bo\u00eete de marque), celui-ci doit \u00eatre retourn\u00e9 \u00e9galement.<\/p><p>Merci d\u2019inclure aussi le bon de livraison original et d&rsquo;<strong>encercler les articles<\/strong> que vous retournez.<\/p>\t\t\t\t<style id=\"core-7bf94da-core-block-supports-inline-css\"><\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"delai-retour\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"delai-retour\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Combien de temps ai-je pour retourner un article ? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"delai-retour\" class=\"elementor-element elementor-element-1831322 e-con-full e-flex e-con e-child\" data-id=\"1831322\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a4b0969 elementor-widget elementor-widget-text-editor\" data-id=\"a4b0969\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Vous disposez de <strong>30 jours calendaires<\/strong> \u00e0 partir de la date de livraison pour nous renvoyer votre article.<\/p>\t\t\t\t<style id=\"core-a4b0969-core-block-supports-inline-css\"><\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"retour-gratuit\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"retour-gratuit\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Les retours sont-ils gratuits ? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"retour-gratuit\" class=\"elementor-element elementor-element-0d2a868 e-flex e-con-boxed e-con e-child\" data-id=\"0d2a868\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b6a956e elementor-widget elementor-widget-text-editor\" data-id=\"b6a956e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"\" data-start=\"149\" data-end=\"268\">Les frais de retour sont \u00e0 la charge du client. Vous devrez payer l\u2019\u00e9tiquette de retour pendant la proc\u00e9dure de renvoi.<\/p><p>Vous pouvez \u00e9viter les frais de retour en rapportant directement l\u2019article en <span style=\"text-decoration: underline;\"><strong><a href=\"\/fr\/a-propos\/\">magasin<\/a><\/strong><\/span>.<\/p><p class=\"\" data-start=\"270\" data-end=\"496\">Si vous effectuez un retour suite \u00e0 une erreur de notre part (par exemple, un mauvais article re\u00e7u), <strong data-start=\"371\" data-end=\"416\">ne passez pas par la plateforme de retour<\/strong>.<br data-start=\"417\" data-end=\"420\" \/>Contactez-nous directement <span style=\"text-decoration: underline;\"><strong><a class=\"\" href=\"mailto:support@motohouse.be?subject=J%27ai%20re%C3%A7u%20le%20mauvais%20article\" rel=\"noopener\" data-start=\"447\" data-end=\"462\">ici<\/a><\/strong><\/span>, et nous nous occuperons de tout.<\/p>\t\t\t\t<style id=\"core-b6a956e-core-block-supports-inline-css\"><\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"echange-article\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"echange-article\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Comment \u00e9changer un article ? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"echange-article\" class=\"elementor-element elementor-element-65e905b e-flex e-con-boxed e-con e-child\" data-id=\"65e905b\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-36c7479 elementor-widget elementor-widget-text-editor\" data-id=\"36c7479\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"\" data-start=\"146\" data-end=\"381\">Nous ne proposons pas d\u2019\u00e9change direct.<br data-start=\"185\" data-end=\"188\" \/>Si vous souhaitez une autre taille ou un article diff\u00e9rent, vous pouvez retourner le produit d\u2019origine via notre plateforme de retour, puis passer une nouvelle commande quand vous le souhaitez.<\/p>\n<p class=\"\" data-start=\"383\" data-end=\"576\">D\u00e8s que nous aurons re\u00e7u votre retour et v\u00e9rifi\u00e9 que tout est en ordre, nous proc\u00e9derons au remboursement dans un d\u00e9lai de <strong data-start=\"506\" data-end=\"530\">cinq jours ouvrables<\/strong> et vous enverrons une confirmation par email.<\/p>\t\t\t\t<style id=\"core-36c7479-core-block-supports-inline-css\"><\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div role=\"region\" aria-labelledby=\"echange-article\" class=\"elementor-element elementor-element-50d604c e-con-full e-flex e-con e-child\" data-id=\"50d604c\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4fe809c elementor-widget elementor-widget-button\" data-id=\"4fe809c\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/motohouse.be\/fr\/retourner-un-produit\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">RETOURNER UN ARTICLE<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t<style id=\"core-4fe809c-core-block-supports-inline-css\"><\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"article-endommage\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"article-endommage\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Mon article est arriv\u00e9 endommag\u00e9. Que dois-je faire ? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"article-endommage\" class=\"elementor-element elementor-element-edecaf4 e-flex e-con-boxed e-con e-child\" data-id=\"edecaf4\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7ec2332 elementor-widget elementor-widget-text-editor\" data-id=\"7ec2332\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"\" data-start=\"196\" data-end=\"356\">Nous sommes vraiment d\u00e9sol\u00e9s si un article est arriv\u00e9 endommag\u00e9. Merci de nous envoyer un email d\u00e8s que possible pour que nous puissions arranger \u00e7a rapidement.<\/p>\n<p class=\"\" data-start=\"358\" data-end=\"530\">Pensez \u00e0 joindre quelques photos claires de l\u2019article et de son emballage.<br data-start=\"432\" data-end=\"435\" \/>Elles sont essentielles pour que nous puissions \u00e9valuer le probl\u00e8me et vous aider efficacement.<\/p>\t\t\t\t<style id=\"core-7ec2332-core-block-supports-inline-css\"><\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div role=\"region\" aria-labelledby=\"article-endommage\" class=\"elementor-element elementor-element-f6bbacd e-con-full e-flex e-con e-child\" data-id=\"f6bbacd\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e560551 elementor-widget elementor-widget-button\" data-id=\"e560551\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"mailto:support@motohouse.be?subject=Mon%20article%20est%20arriv%C3%A9%20endommag%C3%A9\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">ENVOYER UN EMAIL<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t<style id=\"core-e560551-core-block-supports-inline-css\"><\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"delai-remboursement\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"7\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"delai-remboursement\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Quand recevrai-je mon remboursement ? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"delai-remboursement\" class=\"elementor-element elementor-element-2b00d61 e-flex e-con-boxed e-con e-child\" data-id=\"2b00d61\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-218997d elementor-widget elementor-widget-text-editor\" data-id=\"218997d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"\" data-start=\"166\" data-end=\"382\">Une fois que nous avons re\u00e7u votre retour et v\u00e9rifi\u00e9 qu\u2019il respecte bien les conditions, votre remboursement sera effectu\u00e9 sous <strong data-start=\"294\" data-end=\"318\">cinq jours ouvrables<\/strong>.<br data-start=\"319\" data-end=\"322\" \/>Vous recevrez un email de confirmation d\u00e8s que ce sera fait.<\/p>\n<p class=\"\" data-start=\"384\" data-end=\"479\">Le remboursement sera effectu\u00e9 via le <strong data-start=\"422\" data-end=\"447\">m\u00eame mode de paiement<\/strong> utilis\u00e9 lors de votre commande.<\/p>\t\t\t\t<style id=\"core-218997d-core-block-supports-inline-css\"><\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"retour-article-utilise\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"8\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"retour-article-utilise\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Puis-je retourner un article que j\u2019ai utilis\u00e9 une fois ? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"retour-article-utilise\" class=\"elementor-element elementor-element-4661b8d e-flex e-con-boxed e-con e-child\" data-id=\"4661b8d\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0ce027b elementor-widget elementor-widget-text-editor\" data-id=\"0ce027b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"\" data-start=\"207\" data-end=\"370\">Non. Les articles doivent \u00eatre dans un \u00e9tat <strong data-start=\"251\" data-end=\"259\">neuf<\/strong> pour pouvoir \u00eatre retourn\u00e9s.<br data-start=\"288\" data-end=\"291\" \/>Cela signifie qu\u2019ils ne doivent pas avoir \u00e9t\u00e9 port\u00e9s ni lav\u00e9s, m\u00eame bri\u00e8vement.<\/p>\n<p class=\"\" data-start=\"372\" data-end=\"474\">Les produits munis d\u2019un <strong data-start=\"396\" data-end=\"417\">scell\u00e9 hygi\u00e9nique<\/strong> doivent \u00eatre retourn\u00e9s <strong data-start=\"441\" data-end=\"473\">non ouverts et non descell\u00e9s<\/strong>.<\/p>\t\t\t\t<style id=\"core-0ce027b-core-block-supports-inline-css\"><\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"emballage-d-origine\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"9\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"emballage-d-origine\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Dois-je garder l\u2019emballage d\u2019origine ? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"emballage-d-origine\" class=\"elementor-element elementor-element-3403e38 e-flex e-con-boxed e-con e-child\" data-id=\"3403e38\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-48a3fbd elementor-widget elementor-widget-text-editor\" data-id=\"48a3fbd\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"\" data-start=\"168\" data-end=\"313\">Pour que votre retour arrive en bon \u00e9tat, nous vous recommandons de <strong data-start=\"236\" data-end=\"283\">r\u00e9utiliser le carton d\u2019exp\u00e9dition d\u2019origine<\/strong>, s\u2019il est encore en bon \u00e9tat.<\/p>\n<p class=\"\" data-start=\"315\" data-end=\"402\">Merci d\u2019\u00e9viter les emballages faits maison ou les bo\u00eetes \u00e0 chaussures utilis\u00e9es seules.<\/p>\n<p class=\"\" data-start=\"404\" data-end=\"562\">Les <strong data-start=\"408\" data-end=\"422\">chaussures<\/strong> et <strong data-start=\"426\" data-end=\"437\">casques<\/strong> doivent imp\u00e9rativement \u00eatre retourn\u00e9s dans un <strong data-start=\"484\" data-end=\"514\">carton d\u2019exp\u00e9dition adapt\u00e9<\/strong>, et <strong data-start=\"519\" data-end=\"561\">non uniquement dans leur bo\u00eete produit<\/strong>.<\/p>\t\t\t\t<style id=\"core-48a3fbd-core-block-supports-inline-css\"><\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t<style id=\"core-e469c93-core-block-supports-inline-css\"><\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b8c5b2b elementor-widget elementor-widget-html\" data-id=\"b8c5b2b\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<script>\n\/* Control the Elementor Tabs from the URL\n* Code from https:\/\/element.how\/elementor-open-specific-tab-toggle-accordion\/\n* Copyright 2023 Element.how\n* Updated 2023\/12\/05\n*\/\nwindow.addEventListener('load', () => {\nsetTimeout(function () {\n\nlet scrollOffset = 100; \/* scroll offset from the top of title *\/\n\nconst tabsAccordionToggleTitles = document.querySelectorAll('.e-n-accordion-item-title, .e-n-tab-title, .elementor-tab-title');\n\nconst clickTitleWithAnchor = (anchor) => {\ntabsAccordionToggleTitles.forEach(title => {\nif (title.querySelector(`#${anchor}`) != null || title.id === anchor || (title.closest('details') && title.closest('details').id === anchor)) {\nif (title.getAttribute('aria-expanded') !== 'true' && !title.classList.contains('elementor-active')) title.click();\nlet timing = 0;\nlet scrollTarget = title;\nif (getComputedStyle(title.closest('.elementor-element')).getPropertyValue('--n-tabs-direction') == 'row') scrollTarget = title.closest('.elementor-element');\nif (title.closest('.e-n-accordion, .elementor-accordion-item, .elementor-toggle-item')) {\ntiming = 400;\n}\nsetTimeout(function () {\njQuery('html, body').animate({\nscrollTop: jQuery(scrollTarget).offset().top - scrollOffset,\n}, 'slow');\n}, timing);\n}\n});\n};\n\ndocument.addEventListener('click', (event) => {\nif (event.target.closest('a') && event.target.closest('a').href.includes('#')) {\nconst anchor = extractAnchor(event.target.closest('a').href);\nif (anchor && isAnchorInTitles(anchor, tabsAccordionToggleTitles)) {\nevent.preventDefault();\nclickTitleWithAnchor(anchor);\n}\n}\n});\n\nconst currentAnchor = extractAnchor(window.location.href);\nif (currentAnchor) {\nclickTitleWithAnchor(currentAnchor);\n}\n\nfunction extractAnchor(url) {\nconst match = url.match(\/#([^?]+)\/);\nreturn match ? 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Vous disposez de 30 jours calendaires pour retourner un article, \u00e0 condition qu\u2019il respecte nosconditions de retour. Pour commencer une demande de retour, connectez-vous \u00e0 votre compte et acc\u00e9dez \u00e0 la section Retours. Vous y trouverez un lien vers notre plateforme de retour. Voici comment \u00e7a [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":10276,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_trash_the_other_posts":false,"editor_notices":[],"footnotes":""},"class_list":["post-10078","page","type-page","status-publish","hentry"],"blocksy_meta":[],"_links":{"self":[{"href":"https:\/\/motohouse.be\/fr\/wp-json\/wp\/v2\/pages\/10078","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/motohouse.be\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/motohouse.be\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/motohouse.be\/fr\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/motohouse.be\/fr\/wp-json\/wp\/v2\/comments?post=10078"}],"version-history":[{"count":43,"href":"https:\/\/motohouse.be\/fr\/wp-json\/wp\/v2\/pages\/10078\/revisions"}],"predecessor-version":[{"id":44103,"href":"https:\/\/motohouse.be\/fr\/wp-json\/wp\/v2\/pages\/10078\/revisions\/44103"}],"up":[{"embeddable":true,"href":"https:\/\/motohouse.be\/fr\/wp-json\/wp\/v2\/pages\/10276"}],"wp:attachment":[{"href":"https:\/\/motohouse.be\/fr\/wp-json\/wp\/v2\/media?parent=10078"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}