{"id":25621,"date":"2026-01-29T23:33:52","date_gmt":"2026-01-29T22:33:52","guid":{"rendered":"https:\/\/motohouse.be\/en\/return-a-product\/"},"modified":"2026-01-30T00:18:56","modified_gmt":"2026-01-29T23:18:56","slug":"return-a-product","status":"publish","type":"page","link":"https:\/\/motohouse.be\/en\/return-a-product\/","title":{"rendered":"How to return a product"},"content":{"rendered":"\n\n    <style>\n      \/* Style global du bloc *\/\n      .returns-portal-account {\n          font-size: 18px;\n          font-weight: 400;\n      }\n      \/* Style pour le titre H3 *\/\n      .returns-portal-account h3 {\n          font-size: 40px;\n          font-weight: 600;\n      }\n      \/* Tablette : Breakpoint max 999px pour H3 *\/\n      @media (max-width: 999px) {\n          .returns-portal-account h3 {\n              font-size: 36px;\n          }\n      }\n      \/* Mobile : Breakpoint max 689px pour H3 et ajustement global *\/\n      @media (max-width: 689px) {\n          .returns-portal-account {\n              font-size: 16px;\n          }\n          .returns-portal-account h3 {\n              font-size: 28px;\n          }\n      }\n      \/* Style du lien \"return conditions\" et \"[Orders]\" *\/\n      .returns-portal-account a.return-conditions {\n          text-decoration: underline;\n          color: inherit;\n      }\n      \/* Style du bouton vers le portail *\/\n      .returns-button {\n          display: inline-block;\n          text-decoration: none;\n          border-radius: 30px;\n          background-color: #DD3137;\n          color: #FFFFFF;\n          font-size: 15px;\n          text-transform: uppercase;\n          font-weight: 700;\n          padding: 10px 20px;\n          transition: background-color 0.3s;\n      }\n      .returns-button:hover {\n          background-color: #C22429; \n          color: #FFFFFF;\n      }\n    <\/style>\n\n    <div class=\"returns-portal-account\">\n      <p>Didn't fit like a glove? No worries, returns are easy!<\/p>\n      <p>To return part or all of your order, simply follow the steps below to create your return:<\/p>\n      <ol>\n        <li>\n          Enter the <strong>postal code<\/strong> from your delivery address and the original <strong>tracking number<\/strong> of your order. You can find the tracking number in the\n          \"<a href=\"https:\/\/motohouse.be\/en\/my-account\/orders\/\" class=\"return-conditions\" target=\"_blank\" rel=\"noopener noreferrer\">Orders<\/a>\" section on your account details page or in the order confirmation email.\n        <\/li>\n        <li>Select the <strong>reason<\/strong> for your return.<\/li>\n        <li>Carefully pack your item(s) to ensure they arrive safely.<\/li>\n\t\t<li>Include the original <strong>packing slip<\/strong> that you received with your order inside the box, and clearly <strong>circle the item(s)<\/strong> you are returning.<\/li>\n\t\t<li>Attach your return label to the outside of the package and drop it off at the designated carrier location.<\/li>\n      <\/ol>\n      <p>\u26a0\ufe0f Before confirming your return, please make sure you meet our <a href=\"https:\/\/motohouse.be\/en\/faq\/returns-and-refunds\/\" class=\"return-conditions\">return conditions<\/a>. <br>Only <strong>new items in their original packaging with tags attached<\/strong> will be accepted.<\/p>\n      <p>\n        <a href=\"https:\/\/motohouse.sendmyparcel.me\/returns\/create\" class=\"returns-button\" target=\"_blank\" rel=\"noopener noreferrer\">CREATE RETURN LABEL<\/a>\n      <\/p>\n\t  <p>Note: Return shipping costs will apply when downloading your return label.<\/p>\n    <\/div>\n    \n","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_trash_the_other_posts":false,"editor_notices":[],"footnotes":""},"class_list":["post-25621","page","type-page","status-publish","hentry"],"blocksy_meta":[],"_links":{"self":[{"href":"https:\/\/motohouse.be\/en\/wp-json\/wp\/v2\/pages\/25621","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/motohouse.be\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/motohouse.be\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/motohouse.be\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/motohouse.be\/en\/wp-json\/wp\/v2\/comments?post=25621"}],"version-history":[{"count":2,"href":"https:\/\/motohouse.be\/en\/wp-json\/wp\/v2\/pages\/25621\/revisions"}],"predecessor-version":[{"id":25624,"href":"https:\/\/motohouse.be\/en\/wp-json\/wp\/v2\/pages\/25621\/revisions\/25624"}],"wp:attachment":[{"href":"https:\/\/motohouse.be\/en\/wp-json\/wp\/v2\/media?parent=25621"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}