{"id":10078,"date":"2025-04-03T03:35:06","date_gmt":"2025-04-03T01:35:06","guid":{"rendered":"https:\/\/www.motohouse.be\/?page_id=10078"},"modified":"2026-02-10T14:52:51","modified_gmt":"2026-02-10T13:52:51","slug":"returns-and-refunds","status":"publish","type":"page","link":"https:\/\/motohouse.be\/en\/faq\/returns-and-refunds\/","title":{"rendered":"About Returns &amp; Refunds"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"10078\" class=\"elementor elementor-10078\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2839418 e-flex e-con-boxed e-con e-parent\" data-id=\"2839418\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-5f16909 e-con-full e-flex e-con e-child\" data-id=\"5f16909\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-51e2d85 elementor-widget elementor-widget-button\" data-id=\"51e2d85\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/en\/faq\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">BACK TO FAQ<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t<style id=\"core-51e2d85-core-block-supports-inline-css\"><\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e469c93 elementor-widget elementor-widget-n-accordion\" data-id=\"e469c93\" data-element_type=\"widget\" data-settings=\"{&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:150,&quot;sizes&quot;:[]},&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;one&quot;}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"return-instructions\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"return-instructions\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How do I return an item? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"return-instructions\" class=\"elementor-element elementor-element-8235fc6 e-con-full e-flex e-con e-child\" data-id=\"8235fc6\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-436df61 elementor-widget elementor-widget-text-editor\" data-id=\"436df61\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"\" data-start=\"354\" data-end=\"635\">You have 30 calendar days to return your item as long as it meets our <span style=\"text-decoration: underline;\"><strong><a href=\"https:\/\/www.motohouse.be\/en\/faq\/returns-and-refunds\/#return-conditions\">return conditions<\/a><\/strong><\/span>.<br data-start=\"485\" data-end=\"488\" \/>To start a return, log in to your account and go to the <strong data-start=\"544\" data-end=\"555\">Returns<\/strong> section. There, you\u2019ll find a link to our return platform. Here&#8217;s how it works:<\/p><ol data-start=\"637\" data-end=\"1205\"><li class=\"\" data-start=\"637\" data-end=\"805\"><p class=\"\" data-start=\"640\" data-end=\"805\">Go to the platform and enter your delivery address <strong>postal code<\/strong> and the <strong>original tracking number<\/strong>. You\u2019ll find that number in the <span style=\"text-decoration: underline;\"><a href=\"http:\/\/temporaire.motohouse.be\/my-account\/orders\/\"><strong data-start=\"768\" data-end=\"778\">Orders<\/strong><\/a><\/span> section of your account or in the order confirmation email.<\/p><\/li><li class=\"\" data-start=\"806\" data-end=\"845\"><p class=\"\" data-start=\"809\" data-end=\"845\">Select the reason for your return.<\/p><\/li><li class=\"\" data-start=\"846\" data-end=\"962\"><p class=\"\" data-start=\"849\" data-end=\"962\">Pay for the return label and download it. Some carriers may offer a QR code you can show at the drop-off point.<\/p><\/li><li class=\"\" data-start=\"963\" data-end=\"1026\"><p class=\"\" data-start=\"966\" data-end=\"1026\">Pack your items carefully to make sure they arrive safely.<\/p><\/li><li class=\"\" data-start=\"1027\" data-end=\"1119\"><p class=\"\" data-start=\"1030\" data-end=\"1119\">Include the original packing slip inside the box and <strong>circle the items you\u2019re returning<\/strong>.<\/p><\/li><li class=\"\" data-start=\"1120\" data-end=\"1205\"><p class=\"\" data-start=\"1123\" data-end=\"1205\">Attach the return label to the package and drop it off at the designated location.<\/p><\/li><\/ol><p class=\"\" data-start=\"1207\" data-end=\"1337\">As soon as we receive your return and confirm it meets the return conditions, we\u2019ll process your refund within five business days.<\/p>\t\t\t\t<style id=\"core-436df61-core-block-supports-inline-css\"><\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div role=\"region\" aria-labelledby=\"return-instructions\" class=\"elementor-element elementor-element-a271a53 e-con-full e-flex e-con e-child\" data-id=\"a271a53\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-00b4fd5 elementor-widget elementor-widget-button\" data-id=\"00b4fd5\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/motohouse.be\/en\/return-a-product\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">CREATE A RETURN<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t<style id=\"core-00b4fd5-core-block-supports-inline-css\"><\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"return-conditions\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"return-conditions\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> What are the return conditions? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"return-conditions\" class=\"elementor-element elementor-element-7d9f15e e-con-full e-flex e-con e-child\" data-id=\"7d9f15e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7bf94da elementor-widget elementor-widget-text-editor\" data-id=\"7bf94da\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Returned items must be <strong>new<\/strong>, <strong>unused<\/strong>, with <strong>all tags still attached<\/strong>. If the product came in specific <strong>packaging<\/strong> (like a branded box), that should be included too.<br data-start=\"1535\" data-end=\"1538\" \/>Please also include the original packing slip and <strong>circle the items<\/strong> you&#8217;re sending back.<\/p>\t\t\t\t<style id=\"core-7bf94da-core-block-supports-inline-css\"><\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"return-period\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"return-period\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How long do I have to return an item? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"return-period\" class=\"elementor-element elementor-element-1831322 e-con-full e-flex e-con e-child\" data-id=\"1831322\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a4b0969 elementor-widget elementor-widget-text-editor\" data-id=\"a4b0969\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>You have <strong>30 calendar days<\/strong> from the delivery date to send your item back.<\/p>\t\t\t\t<style id=\"core-a4b0969-core-block-supports-inline-css\"><\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"return-fees\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"return-fees\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Are returns free? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"return-fees\" class=\"elementor-element elementor-element-0d2a868 e-flex e-con-boxed e-con e-child\" data-id=\"0d2a868\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b6a956e elementor-widget elementor-widget-text-editor\" data-id=\"b6a956e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Return shipping costs are the <strong>customer\u2019s responsibility<\/strong>. You&#8217;ll be asked to pay for the return label during the return process.<\/p><p>You can avoid return shipping costs by dropping off the item you want to return directly at <span style=\"text-decoration: underline;\"><strong><a href=\"\/en\/about-us\/\">our shop<\/a><\/strong><\/span>.<\/p><p>If you&#8217;re returning something because of a mistake on our end (like the wrong item), <strong>don\u2019t use<\/strong> the return platform. Instead, contact us directly <span style=\"text-decoration: underline;\"><strong><a href=\"mailto:support@motohouse.be?subject=I%20received%20the%20wrong%20item\">here<\/a><\/strong><\/span> and we\u2019ll take care of it.<\/p>\t\t\t\t<style id=\"core-b6a956e-core-block-supports-inline-css\"><\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"exchange\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"exchange\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How do I exchange an item? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"exchange\" class=\"elementor-element elementor-element-65e905b e-flex e-con-boxed e-con e-child\" data-id=\"65e905b\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-36c7479 elementor-widget elementor-widget-text-editor\" data-id=\"36c7479\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We don\u2019t offer direct exchanges. If you&#8217;d like a different size or item, you can return the original product through our return platform and place a new order at your convenience.<\/p><p>Once we receive your return and confirm that everything\u2019s in order, we\u2019ll issue your refund within <strong>five business days<\/strong> and notify you by email.<\/p>\t\t\t\t<style id=\"core-36c7479-core-block-supports-inline-css\"><\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div role=\"region\" aria-labelledby=\"exchange\" class=\"elementor-element elementor-element-50d604c e-con-full e-flex e-con e-child\" data-id=\"50d604c\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4fe809c elementor-widget elementor-widget-button\" data-id=\"4fe809c\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/motohouse.be\/en\/return-a-product\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">CREATE A RETURN<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t<style id=\"core-4fe809c-core-block-supports-inline-css\"><\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"damaged-item\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"damaged-item\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> My item arrived damaged. What should I do? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"damaged-item\" class=\"elementor-element elementor-element-edecaf4 e-flex e-con-boxed e-con e-child\" data-id=\"edecaf4\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7ec2332 elementor-widget elementor-widget-text-editor\" data-id=\"7ec2332\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We\u2019re really sorry if something arrived damaged. Please email us as soon as possible so we can make things right.<\/p><p>Make sure to include a few clear photos of the item and the packaging. They\u2019re essential for us to assess the issue and help you quickly.<\/p>\t\t\t\t<style id=\"core-7ec2332-core-block-supports-inline-css\"><\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div role=\"region\" aria-labelledby=\"damaged-item\" class=\"elementor-element elementor-element-f6bbacd e-con-full e-flex e-con e-child\" data-id=\"f6bbacd\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e560551 elementor-widget elementor-widget-button\" data-id=\"e560551\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"mailto:support@motohouse.be?subject=My%20item%20arrived%20damaged\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">SEND AN EMAIL<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t<style id=\"core-e560551-core-block-supports-inline-css\"><\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"refund\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"7\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"refund\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> When will I get my refund? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"refund\" class=\"elementor-element elementor-element-2b00d61 e-flex e-con-boxed e-con e-child\" data-id=\"2b00d61\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-218997d elementor-widget elementor-widget-text-editor\" data-id=\"218997d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Once your return arrives and we\u2019ve checked that it meets the return conditions, your refund will be issued within <strong>five business days<\/strong>. You\u2019ll get a confirmation email when it\u2019s done.<\/p><p>The refund will be processed using the<strong> original payment method<\/strong>.<\/p>\t\t\t\t<style id=\"core-218997d-core-block-supports-inline-css\"><\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"return-used-product\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"8\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"return-used-product\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Can I return an item I used once? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"return-used-product\" class=\"elementor-element elementor-element-4661b8d e-flex e-con-boxed e-con e-child\" data-id=\"4661b8d\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0ce027b elementor-widget elementor-widget-text-editor\" data-id=\"0ce027b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>No. Items must be in new condition to be eligible for return. This means they <strong>can\u2019t have been worn<\/strong> or <strong>washed<\/strong>, even briefly.<\/p><p>Products with <strong>hygiene seals<\/strong> must remain <strong>sealed<\/strong> and <strong>unopened<\/strong>.<\/p>\t\t\t\t<style id=\"core-0ce027b-core-block-supports-inline-css\"><\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"packaging\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"9\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"packaging\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Do I need to keep the original packaging? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"packaging\" class=\"elementor-element elementor-element-3403e38 e-flex e-con-boxed e-con e-child\" data-id=\"3403e38\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-48a3fbd elementor-widget elementor-widget-text-editor\" data-id=\"48a3fbd\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>To make sure your return arrives safely, we recommend reusing the <strong>original shipping box<\/strong> if it\u2019s in good condition.<\/p><p>Please avoid using homemade packaging or shoe boxes on their own.<\/p><p>Shoes and helmets must be returned inside a proper shipping box, <strong>not just<\/strong> in their <strong>product packaging<\/strong>.<\/p>\t\t\t\t<style id=\"core-48a3fbd-core-block-supports-inline-css\"><\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t<style id=\"core-e469c93-core-block-supports-inline-css\"><\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b8c5b2b elementor-widget elementor-widget-html\" data-id=\"b8c5b2b\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<script>\n\/* Control the Elementor Tabs from the URL\n* Code from https:\/\/element.how\/elementor-open-specific-tab-toggle-accordion\/\n* Copyright 2023 Element.how\n* Updated 2023\/12\/05\n*\/\nwindow.addEventListener('load', () => {\nsetTimeout(function () {\n\nlet scrollOffset = 100; \/* scroll offset from the top of title *\/\n\nconst tabsAccordionToggleTitles = document.querySelectorAll('.e-n-accordion-item-title, .e-n-tab-title, .elementor-tab-title');\n\nconst clickTitleWithAnchor = (anchor) => {\ntabsAccordionToggleTitles.forEach(title => {\nif (title.querySelector(`#${anchor}`) != null || title.id === anchor || (title.closest('details') && title.closest('details').id === anchor)) {\nif (title.getAttribute('aria-expanded') !== 'true' && !title.classList.contains('elementor-active')) title.click();\nlet timing = 0;\nlet scrollTarget = title;\nif (getComputedStyle(title.closest('.elementor-element')).getPropertyValue('--n-tabs-direction') == 'row') scrollTarget = title.closest('.elementor-element');\nif (title.closest('.e-n-accordion, .elementor-accordion-item, .elementor-toggle-item')) {\ntiming = 400;\n}\nsetTimeout(function () {\njQuery('html, body').animate({\nscrollTop: jQuery(scrollTarget).offset().top - scrollOffset,\n}, 'slow');\n}, timing);\n}\n});\n};\n\ndocument.addEventListener('click', (event) => {\nif (event.target.closest('a') && event.target.closest('a').href.includes('#')) {\nconst anchor = extractAnchor(event.target.closest('a').href);\nif (anchor && isAnchorInTitles(anchor, tabsAccordionToggleTitles)) {\nevent.preventDefault();\nclickTitleWithAnchor(anchor);\n}\n}\n});\n\nconst currentAnchor = extractAnchor(window.location.href);\nif (currentAnchor) {\nclickTitleWithAnchor(currentAnchor);\n}\n\nfunction extractAnchor(url) {\nconst match = url.match(\/#([^?]+)\/);\nreturn match ? match[1] : null;\n};\n\nfunction isAnchorInTitles(anchor, titles) {\nreturn Array.from(titles).some(title => {\nreturn title.querySelector(`#${anchor}`) !== null || title.id === anchor || (title.closest('details') && title.closest('details').id === anchor);\n});\n};\n\n}, 300);\n});\n<\/script>\n<style id=\"core-b8c5b2b-core-block-supports-inline-css\"><\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>BACK TO FAQ How do I return an item? You have 30 calendar days to return your item as long as it meets our return conditions.To start a return, log in to your account and go to the Returns section. There, you\u2019ll find a link to our return platform. Here&#8217;s how it works: Go to [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":10276,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_trash_the_other_posts":false,"editor_notices":[],"footnotes":""},"class_list":["post-10078","page","type-page","status-publish","hentry"],"blocksy_meta":[],"_links":{"self":[{"href":"https:\/\/motohouse.be\/en\/wp-json\/wp\/v2\/pages\/10078","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/motohouse.be\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/motohouse.be\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/motohouse.be\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/motohouse.be\/en\/wp-json\/wp\/v2\/comments?post=10078"}],"version-history":[{"count":28,"href":"https:\/\/motohouse.be\/en\/wp-json\/wp\/v2\/pages\/10078\/revisions"}],"predecessor-version":[{"id":25673,"href":"https:\/\/motohouse.be\/en\/wp-json\/wp\/v2\/pages\/10078\/revisions\/25673"}],"up":[{"embeddable":true,"href":"https:\/\/motohouse.be\/en\/wp-json\/wp\/v2\/pages\/10276"}],"wp:attachment":[{"href":"https:\/\/motohouse.be\/en\/wp-json\/wp\/v2\/media?parent=10078"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}