Return of goods.
If you wish to return your order, the return costs are your responsibility.
The return must be made within 14 calendar days from the date of delivery. The return must be sent to the following address:
If the size is not good but you are happy with the product, please indicate on the return form (this form is with your package) that you wish to change size by indicating the desired size.
If you are not convinced of your purchase, please indicate on the return form, the means of refund that suits you (purchase voucher in store, purchase voucher on our site or refund by bank transfer).
If you unfortunately encounter a problem with an ordered item, you can contact us by email at the following address: firstname.lastname@example.org with your order number as subject.
In your message, please describe the problem encountered as precisely as possible in order to find a solution as soon as possible with your contact details.
If the manufacturer’s warranty is to be invoked, we will ask you to visit the store to enforce the warranty with the manufacturer.
The return must be made within 14 calendar days following the delivery, the returned items must be in their original packaging, do not show any sign of use or be damaged.
In case of return, all labels (product label or price label) cannot be detached.
Use the original shipping box to return your order.
To limit the use of plastic and cardboard, Moto House sends your orders in reusable cardboard.
The delivery time for a stock item is 7 working days (excluding Saturday and Sunday) maximum.
If the ordered item is not in stock, we will keep you informed of the delivery time.
If your order combines a stock item and an item that is not in stock, the shipment will be made when the item that is not in stock on the date of the order, the shipment will be made when all the items are in stock.